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Getting Started

What Services are Available with Online Banking?

Who do I call if I need help with my Online Banking service?

How do I know if a transaction was completed during a system crash?

If I share a checking account with someone else, do we both need to enroll or can we share an Online Banking account?

Can I use Online Banking from more than one location?

Are my deposits safe?

 

What Services are Available with Online Banking?

Check your account balances. Confirm which checks, deposits, withdrawals and ATM transactions have cleared. Transfer funds between your checking and savings accounts. Download transactions to financial packages. Block your debit card if it lost or stolen.

Who do I call if I need help with my Online Banking service?

If you have questions concerning our online services, please call a bank representative at our main location, 785-256-4241.

How do I know if a transaction was completed during a system crash?

There are a few ways to know if the transaction in question was completed: Look at the account activity on the account from which you performed the transaction. All completed transactions will appear on the Account Summary page. You should have seen a Transfer Preview page displaying a summary of the transaction information. If you clicked the Transfer Now button and received a transaction trace number, the transaction was completed. You can call one of our bank representatives.

If I share a checking account with someone else, do we both need to enroll or can we share an Online Banking account?

For your security, we require every Online Banking customer to have a unique User ID. There is only one login and password for any one account. We do not advise sharing login credentials for Online Banking.

Can I use Online Banking from more than one location?

Yes. You can access Online Banking from any computer with Internet access. Never log in to Online Banking from a public computer, tablet, or phone.

Are my deposits safe?

Your deposit are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor. To learn more about FDIC, visit them online at www.fdic.gov.

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