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Checking FAQ's

Does Online Banking accept direct deposits?

Yes, Online Banking does accept direct deposits. For more information, please contact one of our bank representatives.

How is interest calculated on my checking account?

Interest compounds and is credited to your account based on your statement cycle.

Can I add a joint owner to my account?

Yes. If you would like to add a joint owner to your account, simply call us and a bank representative will assist you.

How can I make deposits into my account?

There are many convenient way you can deposit money into your checking account. These options include: Mail us a check. Set up an automatic direct deposit into your account. Wire funds into your account. Transfer funds from another institution. Transfer funds from an existing Online Banking account. Make a mobile deposit through the SSB mobile app. Advance funds from your credit card. Visit a branch nearest you. For more information regarding account deposits, please contact a bank representative. Note: There may be a delay in find availability when deposits are made by debiting your account at another institution. Funds will be available on the next business day for local banks and in 5 business days for non-local banks.

How long before my deposit will post to my account?

Your deposits sent via direct deposit, ACH or transferred from another Online Banking account, generally post to the account on the same business day they are submitted. it is not possible for us to determine how long it will take to receive deposits sent via U.S. mail. All deposits will post on the business day in which they are received. We do recommend that customers verify their account balances prior to initiating any debit transactions.

How can I withdraw funds from my account?

There are several easy and convenient ways you can access funds from your checking accounts. Write a check. Use your Debit Card. Wire transfer funds. Visit any of our ATMs. Use Online Banking. Request a cashier's check. Visit a branch nearest you.

Will I still receive a statement for my checking account?

Yes. Our bank sends a monthly statement on all checking accounts. If you do not receive your monthly statement, please call a bank representative for assistance.

Can I order a copy of a past statement?

Yes. To order a copy of a past statement, please call a bank representative for assistance. Any applicable fees will be billed to your account.

How do I stop payment on a check?

A stop payment is a time-sensitive matter. The most efficient way to place a stop payment is to call a bank representative for assistance.

Who should I contact if I have problems with my account?

We always want to give you the answers you need, when you need them. So if you ever have a question about your account, please feel free to contact a bank representative.

What if I need to change my address?

To change your address, please contact a bank representative.

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