How can I view my checks online?
Check images can be viewed on all check transactions except for current day transactions. Check images can only be viewed if your financial institution has the capability to capture and image your cancelled checks. To view a check image, click on the image of the check icon and a window will open with the check image. You will be able to see the front of the check and the back..
Can I have more than one account enrolled in Online Banking?
Yes, You can access all of your bank accounts online. If you have any questions about your Stockgrowers accounts please contact one of our bank representatives.
What is the difference between Balance and Available Balance?
Your Current is the money that is in your account at the moment. Your Available Balance includes your available line of credit and any Memo posts that are pending at the time of your inquiry.
What is a memo in my account activity?
A memo is a note that is attached to your account when you have made a transaction on your account, but the bank has not actually processed the transaction. Common Memo transactions include debit card transactions, line of credit advances and ATM activity. When the bank processes the transaction, the Memo will be removed and a debit or credit card will replace it. The one exception to this process is a debit card transaction. If the merchant where you used your debit card does not process that transaction the same day, the Memo debit will be taken off your account, and your account will be credited back the amount.
How current is the information I can view with Online Banking?
Using the Account Summary feature of Online Banking will give you the most current balance available, including any recent transactions/purchase. But, a transaction cannot be viewed until it has actually posted to your account.
How current is the information I can view with Online Banking?
Using the Account Summary feature of Online banking will give you the most current balance available, including any recent transactions/purchases. But, a transaction cannot be viewed until it has actually posted to your account.
What if I forget my User ID?
Your User ID unique to you. You should contact a bank representative to help you reset your User ID. What if I forgot my password? If you forget your password or enter it incorrectly, an error will be displayed on the screen and allow you to login again. After 3 unsuccessful attempts, your account will be locked. This means that you will have to contact the bank and ask if your online banking account can be reactivated. The bank representative will be able to generate a new random password for you. The first time you login, you will be required to change your password. if you have any questions, please contact your bank representative for assistance.
Why can't I place a stop payment on a check online?
A stop payment is a time-sensitive matter. The most efficient way to place a stop payment is to call a bank representative.
What should I do if I have not received checks within three weeks of ordering them?
Most check re-orders take 1-3 weeks, so if you don't receive your checks by then please call us, and a bank representative will assist you.
What if I have a comment or suggestion for the website or Online?
We always want to give you the answers you need, when you need them. So if you ever have a question or comment, please feel free to contact us by phone, writing, or e-mail.
How long does it take for my deposit to be posted to my account?
Deposits sent via direct deposit or ACH are posted to accounts on the same day they are sent. it is not possible for us to determine how long it will take to receive a deposit via U.S. Mail; however, all deposits will post on the same business day they are received, but may not be immediately available. Customers are encouraged to ensure that their deposit posts to an account prior to initiating any transactions.
Why is my balance on the Account Summary screen different from the balance on the account detail screen?
The Account Summary page may not reflect some items that are pending for processing. Please refer to the account transactions within the Account Detail to see which items have posted to your account.
If I am uncertain about a transaction on my account, how can I find out what it is for?
If you are unsure of a transaction on your account, please call one of our bank representatives to assist you.
What type of account can I access using Online Banking?
Checking, Savings, Certificate of Deposits, Line of Credit, Credit Cards, Loans and IRAs
